Terms & Conditions
Welcome to Anco Paper. By accessing or using this website, creating an account, requesting a quote, or placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our website or purchasing products.
1. Business of Trade / Account Approval
Anco Paper is a wholesale supplier serving businesses, printers, designers, manufacturers, and trade professionals. Access to pricing and ordering may require account registration and approval.
We reserve the right to approve, deny, suspend, or revoke account access at our discretion.
Prices, product availability, and account terms are subject to change without notice.
2. Product Availability
All products are subject to prior sale and availability.
Inventory levels displayed online may not always reflect real-time stock availability due to simultaneous sales activity, mill allocations, production schedules, or inventory synchronization timing.
Certain products may be special order, mill order, or manufactured-to-order items and may require extended lead times.
We reserve the right to discontinue products or substitute equivalent items when necessary.
Estimated lead times and shipping dates are estimates only and are not guaranteed.
3. Product Representation & Color Accuracy
We make every effort to accurately display product colors, textures, finishes, and specifications. However, actual product appearance may vary due to:
- – monitor and device settings
- – lighting conditions
- – natural paper variation
- – dye lot variation
- – manufacturing tolerances
Customers are strongly encouraged to request physical samples before committing to critical print, packaging, branding, or production projects.
Anco Paper is not responsible for perceived color differences or texture expectations based solely on digital representations.
4. Orders & Pricing
All pricing is subject to change without notice.
Pricing errors, typographical errors, system errors, or incorrect product information may be corrected at any time, including after an order has been submitted.
Orders are not considered final until reviewed and accepted by Anco Paper.
Minimum order quantities, carton quantities, broken carton fees, cutting charges, pallet charges, or other service-related fees may apply depending on the products ordered.
5. Shipping & Freight
Transit times are estimates provided by carriers and are not guaranteed by Anco Paper.
Customers using their own freight accounts or freight forwarders are responsible for coordinating pickup schedules and customs requirements where applicable.
Risk of loss and responsibility for goods transfer to the customer upon carrier pickup.
Anco Paper is not responsible for carrier delays, weather events, customs delays, lost shipments, or damages caused during transit.
Additional accessorial charges may apply, including but not limited to:
- – liftgate service
- – residential delivery
- – limited access delivery
- – re-delivery
- – storage fees
- – appointment delivery fees
6. Damaged Shipments & Claims
Customers are responsible for inspecting shipments upon delivery.
Visible damage or shortages must be noted with the carrier at the time of delivery.
Concealed damage claims must be reported within 5 business days of receipt.
Claims submitted after this period may not be eligible for replacement or reimbursement.
Photographs and supporting documentation may be required.
7. Returns & Restocking
Returns require prior authorization from Anco Paper.
Approved returns may be subject to a 20% restocking fee.
Customers are responsible for return freight unless the product is confirmed defective or shipped incorrectly by Anco Paper.
Custom converted, special cut-to-size, special order, or otherwise customized products are non-returnable and non-refundable.
Returned items must be received in original condition and packaging.
8. Custom Cutting & Converting
Custom manufacturing services, including but not limited to cutting, scoring, die cutting, and envelope converting, are subject to production tolerances standard within the paper and converting industry.
Customers are responsible for reviewing and approving all specifications before production begins.
Production overruns or underruns may occur and shall be considered acceptable within normal industry tolerances.
9. Payment Terms
Approved accounts may be extended credit terms at Anco Paper’s discretion.
Late payments may result in:
- – suspension of account privileges
- – delayed shipments
- – finance charges
- – collection activity
Customer agrees to pay all collection costs, reasonable attorney fees, and related expenses associated with unpaid balances.
10. Intellectual Property
All website and email content, including but not limited to logos, photography, graphics, product descriptions, text, downloadable materials, and branding elements, are the property of Anco Paper or its respective licensors and may not be reproduced without written permission.
11. Limitation of Liability
Anco Paper shall not be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to:
- – production delays
- – missed mail dates
- – lost profits
- – business interruption
- – customer project failures
Our total liability related to any order shall not exceed the purchase price of the products purchased.
12. Website Use
Users agree not to misuse the website, interfere with website functionality, attempt unauthorized access, or engage in fraudulent activity.
We reserve the right to restrict or terminate access to the website at our discretion.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted under the laws of the State of Florida.
14. Changes to Terms
Anco Paper reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any updated terms.